Claims & service
Something happened. Here's what to do.
In an emergency, call 911 first. For a claim, contact your carrier's claims line, then let us know so we can help you through it.
Reporting a claim
- 1Make sure everyone is safe and get medical help first if anyone is injured.
- 2Prevent further damage where you safely can (shut off water, tarp a roof, secure the property).
- 3Document everything: photos, video, receipts, and a written list of damaged items.
- 4Report the claim directly to your carrier's 24/7 claims line — this starts the clock fastest.
- 5Tell us too. We'll follow the claim with the carrier and help you understand the adjuster's decisions.
Policy service requests
- Add or remove a vehicle or driver
- Change limits, deductibles, or mortgagee information
- Request auto ID cards or an evidence of insurance
- Certificates of insurance and additional insureds
- Billing questions and payment plan changes
Requests sent by web form or email are not effective until we confirm them. Coverage changes are never bound, altered, or cancelled by a message alone — please call for anything urgent or time-sensitive.
Kriener Insurance is a licensed insurance agency. Coverage descriptions on this site are general summaries for information only and do not amend, extend, or alter any policy. Coverage, terms, discounts, and availability vary by carrier, state, and applicant, and are subject to underwriting approval. Only the issued policy determines what is covered. Submitting a request does not bind, alter, or cancel coverage.